Your credit report is an integral aspect of your financial life. It can play a major part when applying for loans, mortgages, or even some jobs. Thus, any mistakes in your report, especially by gigantic financial institutions like Synchrony Bank, have an enormous impact on the overall condition of your credit.
If you have discovered an entry from 08 Synchrony Bank on your credit report and you’re confused as to why it’s there or worried that it might potentially harm your credit health, it will help you to know exactly how to go about solving the problem. This article will provide you with a step-by-step guide on how to dispute and remove Synchrony Bank from your credit report, outlining not only what you ought to do in your current predicament, but how to preemptively prepare for hypothetical scenarios that may arise in the future. Moreover, if you’re at all concerned about navigating this admittedly complex process on your own, you can always reach out to the professionals at CreditSage for assistance.
Understanding Synchrony Bank’s Impact on Your Credit Report
Before we learn how to remove the negative entry, we should first dig into why Synchrony Bank may have appeared on your credit report in the first place. Synchrony Bank is a large financial institution that partners with various retailers to offer store credit cards and financing options. Some of its co-branded credit cards—for example, Walmart, Amazon, and PayPal—are issued through Synchrony Bank.
If Synchrony Bank has appeared on your credit report, here are some common reasons why this may have occurred:
- Retail credit cards: If you have applied for and used a store credit card from a major retailer, Synchrony Bank may be the issuer. These credit cards are sometimes listed under "08 Synchrony Banks," especially if the account has been open for a good while, has high credit utilization or you were late with payments.
- Financing Agreements: Synchrony Bank also provides financing options for large purchases. If an individual has taken out a financing plan through one of their partnered retailers and has either missed payments or defaulted on the loan, that itself may result in an entry under the name "08 Synchrony Bank” appearing on your credit report.
Take Elaine, who had opened a PayPal Credit account issued by Synchrony Bank to finance a purchase. She missed a few payments, went into delinquency, and noticed "08 Synchrony Bank" appear on her report a short while after. Such an entry does not, in any way, characterize the nature of her financial habits, but it nonetheless presents a problem that requires swift rectification in order to maintain the quality of her credit report.
Spotting Errors on Your Synchrony Bank Credit Report Entry
It may surprise you to learn that not every entry from Synchrony Bank is necessarily accurate or even justified. Errors in credit reports occur more frequently than one might think, and it's crucial to spot them as early as possible to avoid any unnecessary damage to your credit.
Common Types of Errors
Reporting errors from Synchrony Bank can appear in a myriad of forms including:
- Incorrect account information: An incorrect account number or account status—perhaps it’s been mistakenly listed as open rather than closed, or involves a consequential error regarding your payment history.
- Duplicate entries: On occasion, a single account can appear more than once, automatically increasing the negative impact on your report as a consequence.
- Accounts that are not yours: Instances of fraud involving the opening of an account under your name can indeed occur, leading to entries entirely unrelated to you.
Signs that an Error Has Occurred on Your Report
Look for signs such as:
- Inconsistent payment history: If your history shows late payments you never made or, if the dates and amounts are not consistent with what you clearly recall, then this may simply be the result of an error.
- Errors involving your account status: If your account is marked as "charged off" or "defaulted" when you know you've actively been making payments, this is a significant problem that you need to attend to immediately.
- Misspelled names and inaccurate personal information: This includes cases where incorrect personal details such as miscounted names or incorrect addresses occur erroneously, potentially resulting in misreported errors. This illustrates why it’s absolutely imperative to verify these suspicious debts.
Assume that Orlando opened a store credit card with Synchrony Bank. A month later, he found two entries relating to the same account on his credit report, with each reporting a different amount entirely; one was for a greater amount than was actually owed. Not only did this cause harm to his credit health, but worse, it dissuaded potential lenders from working with him. Therefore, in Orlando’s mind, it became evident that he needed to take swift corrective action to remedy this dangerous error on his credit report.
Commencing the Dispute Process with Synchrony Bank
If you do discover an error, you must file a dispute as soon as humanly possible. Like many other financial institutions, Synchrony Bank is required by law to provide accurate information to the credit bureaus. If the debt in question is found to be either inaccurate or incorrect, it is your right to file a dispute and force an investigation in turn. Alternatively, CreditSage can always undertake the entire process on your behalf.
Steps to Dispute an Error:
- Get a Copy of Your Credit Report: First, order an up-to-date copy of your credit report from all three of the major credit bureaus (Equifax, Experian, or TransUnion). You are entitled to one free report every year from each bureau under the free annual credit report rule, established under the Fair Credit Reporting Act.
- Check Your Report Carefully: Look carefully at the entry for Synchrony Bank. If you believe that the account is inaccurate, assemble any relevant supporting documents such as payment receipts, bank statements, or correspondence with the company.
- File the Dispute: You can dispute the error with either the creditor, Synchrony Bank, or the credit bureau. For instance, Experian allows you to file disputes through their website. Alternatively, if you have decided to dispute the error with Synchrony directly, call customer service and request that they look into the error.
- Follow-Up: After disputing the error, keep an eye on how the process unfolds. The credit bureau or Synchrony Bank has 30 days to investigate the case and resolve the dispute. If, based on the investigation, you find that there’s a problem with the entry that should either be removed or corrected, see to it that these corrections are reflected in your report.
Hypothetically, let’s imagine that Juliet checked her credit report and found that a Synchrony Bank account was labeled "defaulted” when, in reality, it had actually been paid off several months ago. She then filed a dispute through Equifax, providing her bank statements in support of her argument. After the investigation, the error was corrected and the status of the account was amended to "paid in full."
How to Dispute with Synchrony Bank Directly
If you want to settle with Synchrony Bank directly, you should consider filing a formal dispute with them. Oftentimes, the onus to correct credit reports falls on the credit bureaus but, in some situations, communicating with Synchrony Bank to fix the discrepancy could be a lot faster, particularly if the error involves one of its own accounts. If you’re not all that confident in your ability to aptly communicate with the bank by yourself, CreditSage would be more than happy to guide you through this process.
The Process of Directly Disputing with Synchrony Bank
- Gather Documentation: In a similar spirit to disputing with the credit bureaus, gather any documentation to support your case, including bank statements, receipts, letters, or any other relevant evidence that works to substantiate your claim.
- Contact Synchrony Bank: Synchrony Bank can be reached via its customer service hotline or through the dispute resolution form on its official website. Clearly state why their reported information is wrong, and again, include any relevant documentation.
- Escalate the Issue: If your initial dispute does not reach a favorable resolution, you may need to escalate the matter. Consider reaching out to a supervisor or filing a complaint with the Consumer Financial Protection Bureau (CFPB).
- Wait for Confirmation: Just like the credit bureaus, Synchrony Bank is obliged to conduct an investigation of your dispute within a reasonable period, normally within 30 days. After the dispute has been resolved, confirm that they made the correction and it is now reflected on your credit report.
As an example, let’s suggest that Felix contacted Synchrony Bank to ask why his account was listed as "charged off" when, in fact, he made regular payments. After providing them with relevant documentation, Synchrony Bank agreed that they’d made a mistake and updated his report accordingly. The next credit report that Felix received reflected the corrected status, with the former blemish erased.
How to Avoid a New Collection Account
Once you’ve gotten the problematic "08 Synchrony Bank" entry either amended or erased from your credit report, you must continue to take action to prevent similar mistakes from occurring down the line. To reiterate, if you’re simply too time-poor to take on all of this alone, we at CreditSage are always happy to help.
Monitor Your Credit Report Regularly
Make it a habit to check your credit report regularly. This will help you nip potential problems in the bud by giving you the chance to dispute inaccuracies before they can cause severe damage to your credit health.
Set Up Alerts
Many credit bureaus and banks give you the option of receiving alerts to any new changes to your credit report. Taking them up on this offer will ensure that any unauthorized activity or mistakes by creditors do not go unnoticed.
After successfully resolving an error made by Synchrony Bank, Pauline decided that it was time to subscribe to a credit monitoring service. That way, she would be alerted to any changes in her credit report, therefore enabling her to act quickly whenever fresh errors or discrepancies do arise.
Learn Your Rights
As a consumer, you have rights under the Fair Credit Reporting Act (FCRA). Among these are your right to dispute inaccuracies and to receive a free credit report once a year. Learning about these rights will put you in a good position to know exactly how to handle the dispute process when any errors occur in the future.
Whether the error is caused by inaccuracy, fraud, or a simple misunderstanding, remember that you always have the right to dispute an entry in your credit report. Following the aforementioned steps in this guide will ensure that your credit report only reflects the truth of your financial situation as it should. Inversely, if this process sounds too overwhelming or exhausting for you to handle by yourself, consider contacting CreditSage. Taking an active approach to solving these issues will allow you to maintain the good health of your credit for years to come.